Found a bug or have an idea for GiselleBot? Send it from the site instead of a Discord message - it reaches the team in one place, and you can follow it afterwards.

Sending a submission

Click Feedback in the header (or Report a bug / Suggest on the home page) and sign in with Discord if you are not already. The header entry opens My submissions, where the New submission tab is one click away.
Pick Bug or Suggestion, then fill in a title and a description.
Optionally tick which part of GiselleBot it affects (GiselleBot, Belfast-chan, Dashboard - several if unsure), the command or feature involved, your server id, the exact error text, and the steps to reproduce. Steps and the exact error text make a report fastest to fix.
Send it. You will land on your submission, and it also appears under My submissions - the tab at the top of every feedback page (/feedback/mine).

Every submission is read by a member of the team. Nothing you send is published, shown to other users, or handled automatically.

Knowing when something changed

You do not have to keep checking. When we ask a question, accept your submission or mark it as not planned, a number appears next to Feedback in the header, and the affected submission is marked New in My submissions. If you already have the site open, a small popup tells you instead of waiting for you to notice the number. Both follow your account, so opening the submission on your phone clears it on your computer too.

Statuses

Status	What it means
Submitted	We have it, and are reading it.
Needs your reply	We asked you a question. Answer it from the submission's page.
Accepted - we're looking into it	We confirmed it is a real problem and are working on a fix.
Accepted - added to our ideas	It is a suggestion we would like to build.
Fix in progress / Being built	Work has started.
Fixed / Available now	It is live.
Not planned	We are not going to do this one. If we have a reason to share, it is shown on the submission.
Closed	No longer relevant, or already handled.

A submission that says Needs your reply moves back into our queue as soon as you answer, so replies are the fastest way to get it resolved.

Note

Questions and answers stay on the submission's page - so if you lose the link, open My submissions to find it again. Only you can see your own submissions.

Attachments

You can add screenshots, short screen recordings and text or log files to a submission, and to a reply.

Allowed types: images (.png, .jpg, .jpeg, .gif, .webp), text (.txt, .log, .json), and clips (.mp4, .webm). Archives, office documents, svg files and anything executable are rejected.
Limits: up to 5 files per message, and 10 MB per file. The team can lower these (or turn attachments off).
Every file is checked and virus-scanned before anyone opens it. A file that is still being scanned shows as Scanning; one that failed the scan is deleted and shows as Removed. Neither can be opened by anyone, including the team.

If a file will not attach, a screenshot plus a few lines of the error pasted into the description still works.